Overview of Walmart Provider Guide (Mobile)

Overview of Walmart Provider Guide (Mobile)

This is a quick step-by-step guide to help you use Provider Guide. Please reference the article called "How to search in Provider Guide" for other useful search hints. 

To access Provider Guide you will need to go to https://wpg.emboldhealth.com/ from a supported web browser or operating system

Step 1: Go to  https://wpg.emboldhealth.com/ The first time you visit the website you will need to accept the privacy policy. You will also see a quick introduction to Provider Guide the first couple times you access the website. You can get back to this screen anytime by clicking the menu icon (3 horizontal lines in the top right corner) and clicking “About Provider Guide”

*Note* Make sure you are using a software version that is compatible with Provider Guide

Step 2: Select the state your store is located in and click the “Continue” button.

*Note* You may get a screen pop indicating benefit changes depending on the state your store is located in.  

 

 

Step 3: Verify that the location is correct. You can change the location by tapping inside the “Where are you located?”  field and tapping the “X” to clear the field. Start typing the City or Zip Code you wish to search for and results will begin to autofill.

Step 4: Tap inside the field that says “What are you looking for?” You can search by Specialty, Provider Name, or Facility.

*Note* Search results will begin to autofill when you start typing. Results will be categorized by Specialty, Provider Name, and facility. When you see what you are looking for, you can tap on it to make your selection at any time.

Step 5: Once you make your selection, click the search button.

*Note* You can always come back to this screen to start a new search by clicking the Walmart Spark in the top left corner.

Step 6: Clicking the “Search” button will bring up a map and a list of providers matching your search criteria. If there is a high number of results matching your search, you may get a screen asking you to select the category for your search in order to narrow down the search results.

*Note* The results are sorted by “Best Match” by default. You can change the sort to sort by Distance, First Name, or Last Name. You can also filter the search results by provider gender and “accepting new patients.”

Map- Each pin on the map shows the number of providers near the location you searched. You can click on a pin to see that list of providers. Use your finger to move the map to a different area. Zoom in or out on the map using two fingers.

*Note* You can move the map to any area, even if you don’t see the red pins. Moving the map to a new area and clicking the “search here” button will show you results for providers in that area. Hit “Show List” to see the providers in the list format.

Step 7: To see additional information about a provider, click “details” to the right of the provider’s name.

Step 8: The “Details” page gives you easy access to important information about the provider by clicking any of the following “buttons” or hyperlinks:

“Highly Rated” (if applicable)-Provides meaning

“In network Provider”- Provides meaning

“Share” button- Allows you to share the provider’s information via text or email with a friend or family member.

“Schedule” button- Allows you to easily contact BCBS to schedule an appointment for you.

Address hyperlink- Takes you to Google Maps making it easy for you to get directions.

*Note* You can also click the red pin on the map.

Phone Number Hyperlink- Allows you to easily place a call to the provider’s office.

Website hyperlink (if available) - Takes you to the provider’s website.

Step 9: Click “Go back” to return to the previous page, or click the Walmart Spark in the top left corner to start a new search.










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